Shipping policy

Thank you for shopping with Novella Hub.

This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are normally processed after payment has been successfully received and the order has passed our standard verification process.

Processing Time: [PLEASE ADD YOUR ACTUAL PROCESSING TIME]

Processing times may be longer during holidays, promotions, product launches, high-volume periods, or circumstances outside our reasonable control.

2. Shipping Time

Estimated delivery time depends on the destination, shipping method, carrier, inventory availability, and other factors.

Estimated Shipping Time: [PLEASE ADD ACTUAL SHIPPING ESTIMATE]

Delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.

Customers will receive tracking information when available.

3. Shipping Destinations

We currently ship to:

[PLEASE ADD: United States only / United States + international countries]

Some products or destinations may be subject to shipping restrictions.

4. Shipping Charges

Shipping charges are calculated and displayed during checkout based on the customer's destination, order size, shipping method, and applicable rates.

Where applicable, free-shipping promotions will be subject to the terms displayed at the time of purchase.

5. Tracking Information

When tracking is available, customers will receive tracking information through the email address associated with their order.

Tracking information may take some time to update after the carrier receives the package.

6. Delayed Orders

Delivery dates can be affected by:

Carrier delays.
Weather.
Holidays.
Incorrect or incomplete addresses.
Customs processing.
High shipping volume.
Transportation disruptions.
Other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us at:

noelclimatecontrol@gmail.com

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If an order is returned because the shipping address was incorrect or incomplete, additional shipping charges may apply before the order can be reshipped.

If you notice an address error, contact us immediately at noelclimatecontrol@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

8. Lost or Stolen Packages

Once an order has been delivered according to the carrier's tracking information, customers should promptly check the delivery location and contact the carrier if the package cannot be located.

Please contact us if you need assistance investigating a delivery issue.

9. Damaged Packages

If your package arrives visibly damaged, please document the damage and contact us as soon as possible.

Photos of the outer packaging, shipping label, and damaged product may be requested.

10. International Orders and Customs

For international shipments, the customer may be responsible for customs duties, import taxes, brokerage charges, VAT, or other fees imposed by the destination country.

These charges are generally not included in the product price unless explicitly stated.

Customs processing can also affect delivery times.

Customers are responsible for ensuring that purchased products can legally be imported into their destination country.