Shipping policy
Thank you for choosing Novella Hub.
Order Processing
Orders are processed after successful payment and order confirmation.
Processing and delivery times may vary depending on the product, destination, shipping method, availability, weekends, holidays, and circumstances outside our reasonable control.
Any estimated processing or delivery timeframe displayed during checkout or on the product page should be considered an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
Shipping Costs
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order size, shipping method, and other applicable factors.
Delivery Delays
Once an order has been shipped, delivery may be affected by the shipping carrier, weather, customs, holidays, incorrect or incomplete addresses, or other circumstances beyond our control.
If your order is delayed, please contact us at:
We will assist you with available information regarding your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply for reshipment where available.
International Orders
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also affect delivery times.
Lost or Damaged Shipments
If your package appears to be lost, damaged, or delivered incorrectly, please contact us at noelclimatecontrol@gmail.com with your order number and relevant shipment information.
We will work with the applicable shipping carrier or fulfillment provider to investigate the issue.
Contact Us
For shipping questions, please contact:
Novella Hub
Email: noelclimatecontrol@gmail.com