Privacy policy
Novella Hub respects your privacy and is committed to protecting the personal information you provide when using our online store.
Information We Collect
When you visit or purchase from our store, we may collect information necessary to provide our services, such as:
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Name
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Billing and shipping address
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Email address
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Phone number, when provided
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Order and transaction information
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Product and purchase information
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Information you provide when contacting customer service
We may also automatically collect certain technical information when you visit our website, such as device information, browser information, IP address, and information about how you interact with our website.
How We Use Your Information
We may use collected information to:
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Process and fulfill orders
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Process payments
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Deliver purchased products
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Communicate with you about your orders
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Provide customer support
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Respond to inquiries
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Improve our website, products, and services
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Detect and prevent fraud, abuse, or security issues
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Comply with applicable legal obligations
Shopify and Service Providers
Our online store is powered by Shopify. Shopify and other service providers may process information as necessary to provide website, payment, hosting, analytics, shipping, security, and other services.
We may share information with service providers when reasonably necessary to operate our business and provide services to you.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, provide relevant functionality, and support security and analytics.
You may be able to control cookies through your browser or applicable privacy settings.
Payments
Payment information may be processed by third-party payment providers. We generally do not directly store complete payment card information on our own systems when payment processing is handled by a third-party payment provider.
Marketing Communications
If you choose to subscribe to promotional communications, we may send information about products, promotions, or other store updates.
You may unsubscribe from marketing communications using the available unsubscribe option or by contacting us.
Data Security
We take reasonable measures designed to protect personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information, including rights to access, correct, delete, restrict, or object to certain processing of your information.
Requests can be submitted by contacting us at:
We may need to verify your identity before processing certain requests.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable requirements.
The updated policy will be posted on this page with a revised "Last Updated" date.
Contact Us
For privacy-related questions or requests, contact:
Novella Hub
Email: noelclimatecontrol@gmail.com