Privacy policy

Novella Hub ("Novella Hub," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit or purchase from our online store.

1. Information We Collect

Depending on how you interact with our store, we may collect information such as:

Name.
Billing address.
Shipping address.
Email address.
Telephone number.
Order information.
Products purchased.
Payment-related information necessary to process transactions.
Account information, if customer accounts are available.
Communications you send to us.
Information you provide when contacting customer service.
Device and browser information.
IP address.
Website usage information.
Cookies and similar technologies.

We do not need your complete payment-card information to process your order when payment is handled by a third-party payment provider.

2. How We Use Information

We may use personal information to:

Process and fulfill orders.
Process payments.
Provide shipping and delivery services.
Send order confirmations and updates.
Provide customer support.
Handle returns, refunds, and exchanges.
Prevent fraud and unauthorized transactions.
Maintain and improve our website.
Understand website usage and store performance.
Send marketing communications where legally permitted and where required consent has been obtained.
Comply with applicable legal and regulatory obligations.

3. Shopify

Our store is powered by Shopify. Shopify provides the technology used to operate our online store, checkout, and related commerce functionality.

Your information may therefore be processed through Shopify and service providers integrated with our store as necessary to provide our services.

4. Payment Providers

Payments may be processed through Shopify Payments or other payment providers available through our store.

Payment providers may collect and process payment information according to their own privacy policies and applicable laws.

5. Shipping and Fulfillment Providers

We may share information necessary to fulfill and deliver your order with shipping carriers, fulfillment providers, suppliers, and other service providers involved in completing your purchase.

6. Marketing

Where permitted by applicable law, we may use your contact information to provide information about products, promotions, or other Novella Hub updates.

You can unsubscribe from marketing emails by using the unsubscribe option included in the communication.

7. Cookies

Our store may use cookies and similar technologies to:

Keep the website functioning.
Remember preferences.
Maintain shopping-cart functionality.
Understand website traffic.
Improve website performance.
Support relevant advertising or marketing activities where applicable.

You may be able to control cookies through your browser and, where applicable, our cookie-consent tools.

8. Data Security

We take reasonable measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with legal obligations.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including rights to access, correct, delete, restrict, or object to certain processing of your information.

To submit a privacy-related request, contact:

noelclimatecontrol@gmail.com

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our store is not intended for children who are below the minimum age required under applicable law to independently provide personal information or make purchases.

We do not knowingly collect personal information from children in violation of applicable law.

12. Third-Party Services

Our store may use third-party applications, payment processors, analytics services, advertising services, shipping providers, and other technology providers.

These providers may process information according to their own privacy policies and applicable legal requirements.

13. International Data Transfers

If you access our store or place an order from a country different from where our business or service providers are located, your information may be transferred across borders as necessary to provide our services and comply with applicable law.