Refund policy
Thank you for shopping with Novella Hub. We want you to have a positive shopping experience and are committed to providing quality products and helpful customer service.
Returns
We accept eligible returns in accordance with the conditions described below.
To request a return, please contact us at noelclimatecontrol@gmail.com with your order number and details about the item you would like to return.
Items must generally be returned in their original condition, unused, unworn, and with their original packaging and accessories where applicable.
Certain products may not be eligible for return because of their nature, including products that are personalized, used, opened, damaged after delivery, or otherwise identified as non-returnable on the product page.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at noelclimatecontrol@gmail.com.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging when applicable
We will review the information and provide instructions for the next steps.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Original shipping charges may not be refundable unless required by applicable law or the circumstances of the return.
Return Shipping
Unless the item was received damaged, defective, or incorrect, return shipping costs may be the customer's responsibility.
If an item is returned without prior authorization or does not meet the applicable return conditions, the return may be refused or the refund may be reduced or denied where permitted by law.
Exchanges
If you would like to exchange an item, please contact us at noelclimatecontrol@gmail.com before sending the product back. Exchange availability depends on product availability and eligibility.
How to Request a Return
Please email:
Include your order number, the item involved, and the reason for the return.
We will review your request and provide the applicable return instructions.
Contact Us
For questions regarding returns or refunds, contact:
Novella Hub
Email: noelclimatecontrol@gmail.com