Refund policy

Thank you for shopping with Novella Hub.

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the following Return & Refund Policy before requesting a return.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned with its original packaging, boxes, labels, accessories, and included materials where applicable.
Products must not be damaged, altered, opened, or used unless the return is being requested because the product arrived damaged, defective, or incorrect.
Proof of purchase or order information may be required.

Certain products may not be eligible for return because of hygiene, safety, health, or product-protection considerations. This may include opened cosmetics, skincare, fragrances, personal-care products, and other products where resale of an opened or used item is not appropriate.

2. Non-Returnable Items

Unless required otherwise by applicable law, the following may be non-returnable:

Used or opened beauty, skincare, fragrance, and personal-care products.
Products missing original packaging or accessories.
Items damaged after delivery through customer misuse or improper handling.
Gift cards.
Clearance, final-sale, or specially identified non-returnable items.
Products that are personalized or specially ordered, where applicable.

If a product is defective, damaged on arrival, or incorrectly shipped, please contact us before returning it.

3. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact us at:

Email: noelclimatecontrol@gmail.com

Please provide:

Your order number.
A description of the problem.
Clear photographs or video of the item and packaging when requested.

We may request additional information to investigate the issue and determine the appropriate resolution.

4. How to Request a Return

To request a return, contact us at noelclimatecontrol@gmail.com before sending anything back.

Please do not send merchandise to the business address or any other address until we provide return instructions.

Approved returns should be sent to:

Return Address: [PLEASE ADD RETURN ADDRESS]

Customers are responsible for following the return instructions provided by Novella Hub.

5. Return Shipping Costs

Unless the item is defective, damaged upon arrival, incorrect, or otherwise covered by applicable law, the customer is generally responsible for return shipping costs.

If the return is due to our error, such as sending the wrong product, we may provide appropriate return-shipping instructions or reimbursement.

6. Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method unless otherwise required or agreed.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

7. Partial Refunds

In certain circumstances, a partial refund may be offered for items that are returned with missing packaging, accessories, or other components, where permitted by applicable law.